Delivery and Returns
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The prices shown on the website include all carriage charges for UK mainland customers unless stated otherwise. If the delivery address is outside the UK mainland, please contact us and we will email and / or call you with the delivery cost. You can then let us know if you wish to go ahead with the order. Please allow 3 to 5 working days for delivery to mainland UK. For bespoke work please allow up to four weeks.
Please check your item(s) on arrival.
If, for any reason, you cannot check them, please write "Unexamined" on the despatch note. You will normally be asked for a signature.
If you think you may not be at home, please leave a note for the driver with your instructions (e.g. leave in porch, leave at no. 12). The driver will try to follow your instructions but at your own risk - plantART and the courier companies can take no responsibility for the goods.
If your goods arrive damaged, please refuse delivery.
plantArt has a 14 day return policy from date of order. If you decide not to keep your goods within this timeframe, simply email us via the cancellation form, then return the unwanted goods to us in good condition and we will give you a full refund (excluding a £15 charge for the original delivery) within 14 days after we have received the returned goods.
Once we have received the cancellation form, we will notify you via e-mail when we have processed your return. This may take up to three working days.
For your protection, we recommend that you use a recorded-delivery service, as we are unable to take responsibility for goods until we have received them. If you are finding it difficult to return the goods, we can arrange for the goods to be collected. The costs we incur in doing so will be deducted from your refund (a typical charge for this is £30 which includes the original delivery and pick-up cost).
If you wish to cancel an online order within 14 days of date of order, you can do this simply by filling out the cancellation form on our website. If the order has already been dispatched on receipt of the cancellation form, please follow our Returns Instructions.